TierFive is hiring a full-time Document Processing Clerk / Document Scanning Specialist for a quiet, focused production role in our secure Imaging Conversion Center. This position is not customer-facing and involves no routine public or client interaction. Most of the work is independent, repetitive, and detail-focused, with communication limited mainly to supervisors and minimally to coworkers for training, questions, production updates, and issue reporting. You will prepare (remove staples, clips, apply tape as necessary), stack, then scan, index, and quality-check paper records, large-format documents, and or microfilm while following security, confidentiality, and production procedures. Training is provided.
About TierFive
TierFive is a Southern California document scanning and records conversion company. We help businesses and government organizations securely digitize, store, and manage paper records in regulated and high-trust environments. Our operations are built around accuracy, security, and strict chain-of-custody standards. We operate clean, organized, secure facilities and follow clear, well-defined procedures for handling records. TierFive is a stable, process-driven company that values reliability, safety, and accountability.
Learn more about TierFive and the work we perform:
About the Role
TierFive is seeking a motivated, dependable, and detail-oriented Document Processing Clerk / Document Scanning Specialist to join our secure Imaging Conversion Center team. This role is a good fit for someone who prefers focused, structured work over customer-facing work. Most of the day is spent at an assigned workstation preparing records, operating scanning equipment, reviewing images, and entering data. While teamwork and communication are still important, this is not a sales, reception, call-center, or public-facing position. In this role, you will help process high-volume scanning projects by preparing, scanning, digitizing, indexing, reviewing, and organizing customer records accurately and efficiently. Training is provided. Prior document-scanning experience is helpful but not required.
What You’ll Do
Document Handling & Scanning
- Prepare paper records for scanning by removing staples, paper clips, binder clips, fasteners, and binding materials without damaging documents.
- Unfold pages, organize documents, and repair torn or fragile pages using approved tape or document-repair materials.
- Maintain document sequence, file order, file naming conventions, and folder structures for accurate retrieval.
- Identify and flag damaged, incomplete, missing, out-of-order, or illegible documents for review.
- Apply barcodes, patch sheets, labels, and separator sheets as instructed.
- Depending on project needs, scan standard paper records, large-format documents, and microfilm using assigned production scanning equipment and software.
- Review scanned images for completeness, legibility, orientation, and overall quality.
Production, Indexing & Quality
- Enter names, dates, file numbers, and other required index data accurately.
- Meet daily production targets, timelines, and quality expectations.
- Maintain accurate production logs, quality checklists, tracking records, and document exception notes.
- Follow established productivity, confidentiality, security, and quality-control procedures.
Team & Facility Support
- Maintain a clean, organized, and secure work area.
- Assist with related reprographic, document-handling, and office-support tasks as needed.
- Communicate questions, production updates, and issues to your Supervisor or Manager.
- Support cross-training and changing assignments as business needs require.
What We’re Looking For
- Basic computer, keyboarding, and data-entry skills.
- Effective English reading, writing, and communication skills to review records, follow written procedures, enter data, and communicate with coworkers and management.
- Strong attention to detail and organizational skills.
- Ability to handle confidential materials with discretion.
- Ability to maintain document order, naming conventions, and folder structures.
- Ability to perform repetitive, detail-oriented tasks with consistency and accuracy.
- Ability to work independently after training in a focused production environment.
- Ability to maintain a steady daily pace while meeting quality and productivity expectations.
- Reliable attendance, punctuality, accountability, and willingness to adapt to changing project needs.
- Ability to alternate between seated and standing work as needed.
- Ability to lift and move file boxes, records, and supplies weighing up to 50 pounds, with or without reasonable accommodation.
Preferred Experience
- Experience with high-volume document scanning equipment.
- Experience in document scanning, records processing, filing, data entry, mailroom, production, reprographics, or quality-control work.
- Familiarity with Microsoft Word, Excel, Outlook, or similar computer applications.
- Familiarity with document management software is helpful; training will be provided.
Work Environment
This is an onsite production role performed inside TierFive’s secure Imaging Conversion Center. The work is generally quiet, structured, and process-driven, with limited routine client or public interaction. Because accuracy and attention to written instructions are important for this position, applicants should enter Job Code DP2647 in the Job Code field below to continue the application. TierFive is an equal opportunity employer and considers qualified applicants without regard to protected characteristics under applicable law. Reasonable accommodation is available for qualified individuals during the application and employment process.
