Customer Check-In Evolved
LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees.
Clean and simple user interface
LobbyCentral has been designed to be easy to use, allowing employees to focus on providing customer service and not trying to figure out how the technology works. With the clean interface, employees can quickly identify who is waiting and who is being assisted.
Secure and confidential check-in
With just a few clicks, an employee can place a customer into the queue, keeping the check-in process confidential and secure. No pesky sign-in sheets that are visible to anybody and reveals names and visit reasons. Once a customer is checked-in, a notification is sent to employees monitoring the customer queue. For self-service check-in customers can use the LobbyCentral’s kiosk.
Reports? Data? We got em!
LobbyCentral captures important information such as date and time in, time seen, and time out, providing you with the total number of customers seen, how long each customer waited, and length of service. This invaluable data provides you with a wealth of information for planning and identifying problems in your lobby.
Keeps customers in the know
Customers appreciate knowing where they are on the list. LobbyCentral’s QMonitor program allows you to display a running wait list as well as notify customers when their name has been called. For privacy in sensitive areas, QMonitor can be configured to display the customer partial name or use a “call-by-number” system.
FEATURES AT A GLANCE
No need for paper. Customers check in at a kiosk or with a receptionist for a confidential and efficient check-in process. Customer information such as name and reason for visit remains private and is only visible in LobbyCentral.
Users receive real-time notifications when customers check in, keeping staff alert and customer wait-times at a minimum. LobbyCentral can also send email and test message notifications for employees away from their desk.
Using the optional LobbyCentral Appointments solution, customers can schedule an appointment from home. Integrate the appointment widget into your web pages with just two lines. Appointments are transferred to your LobbyCentral account!
LobbyCentral captures important details such as time in, time seen, and time completed. Through the dashboard, built in reports, and exportable data, you can analayze customer wait times, length of service, daily trafic, and more.
Convenient Cloud Hosting or On-Premise Install
LobbyCentral is available as a cloud service with nothing to purchase, install, or maintain. Or if you prefer greater control, purchase an on-premise license and install LobbyCentral on your local network. 100% browser based software.No software to install on workstations or kiosks. Just use IE 10+ or Google Chrome.Cloud databases are private and encrypted. Data encrypted over HTTPS.Cloud requires no software updates or installation. On-Premise updates are available through annual maintenance.
LobbyCentral’s cloud licensing is per-queue whereas on-premise is per-location. Both solutions offer unlimited users, workstations, and kiosks. Cloud’s pay-per-queue reduces your cost so that you only pay for what you need.On-premise offers unlimited queues for one license.Unlimited users, workstations, and kiosk.Subscriptions are pay-as-you-go with no contracts or agreements. Cancel any time.