On-Site Service & Maintenance

TierFive customizes a preventive maintenance plan based upon your actual scanning volume, unique paper types or environmental conditions. Our routine scheduled service is designed to extend the life cycle of your equipment, reduce downtime and repair costs by eliminating problems before they occur.

Advanced Exchange Program

The Scanner Advance Exchange Program (AEP) is a one-year service plan designed for organizations that want to bypass onsite scanner repairs or support field branches outside of major metropolitan service areas by replacing your document imaging equipment through next-day delivery.

Return-to-Depot Repairs

If an onsite resolution is not viable we will repair and return your equipment to you in like-new condition. Our repair facility features the latest in diagnostic tools and has a vast inventory of spare parts that enable our technicians to quickly repair your scanner.

What Sets TierFive Apart?

In the event of a break fix event repairing your equipment is quickly managed with our on-site repair service, if the issue is not addressable in a reasonable time frame due to variables outside of our control, such as parts availability, catastrophic failure, then we can engage or our advanced exchange replacement remediation plan to get you back up and running while your device is being repaired.

The TierFive Advantage

Toll-free technical support provides unlimited email, webform, remote or telephone access to manufacture authorized service technicians whom are trained to answer any question and to troubleshoot any problem. In the event a scanner cannot be repaired over the telephone, a replacement scanner will be shipped next day overnight. Simply send the broken scanner back, using the packaging from the replacement scanner.