This privacy statement was last updated on August 4, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://tierfive.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- A home or other physical address, including street name and name of a city or town
- Professional or employment-related information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- A signature
The basis on which we may process these data is:
Retention period
Upon termination of the service we retain this data for the following period: Three years after the last meaningful interaction, unless the information becomes part of a customer contract, transaction, legal matter, or other record subject to a longer retention requirement..
1.2 Newsletters
1.2 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Until the subscriber withdraws consent or unsubscribes. Limited suppression information may then be retained as necessary to document and honor the opt-out.
1.3 To support services or products that a customer wants to buy or has purchased
1.3 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- A signature
- Professional or employment-related information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: Personal information is retained during the customer relationship and afterward for as long as reasonably necessary to provide support, administer contracts, resolve disputes, maintain business and accounting records, and comply with applicable legal requirements. Records are generally retained for no longer than seven years after the relationship or matter ends unless a longer period is required by law, contract, legal hold, or an unresolved claim.
1.4 To be able to comply with legal obligations
1.4 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Professional or employment-related information
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We determine the retention period according to fixed objective criteria: Information is retained for the period required by applicable tax, accounting, employment, corporate, contractual, regulatory, litigation-hold, and records-retention obligations. Relevant business and transaction records are generally retained for seven years, unless a different period is required or permitted by applicable law.
1.5 Deliveries
1.5 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- A signature
- Professional or employment-related information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: Delivery, pickup, and related transaction information is retained during the customer relationship and generally for seven years after the related service, transaction, or contract is completed. Information may be retained longer when required by applicable law, contract, insurance requirements, legal hold, dispute, or unresolved claim.
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Analytics information is retained only for the period configured in the applicable analytics platform and as reasonably necessary to measure website performance and identify trends. Identifiable analytics data is generally retained for no longer than 14 months, after which it is deleted or aggregated, unless a shorter period is selected or a longer period is required for security, legal compliance, or investigation of misuse.
1.7 To sell or share data with a third party
1.7 To sell or share data with a third party
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Advertising and browser-interaction information is processed until the visitor withdraws consent, selects Reject Nonessential, submits an applicable opt-out request, or enables a recognized privacy preference signal. Associated advertising and measurement information is retained according to the configured retention periods of the applicable provider and is subsequently deleted or aggregated when no longer reasonably necessary.
2. Sharing with other parties
We only share this data with processors and with other third parties for which consent must be obtained.
Processors
Name: TurnKey Internet, Inc.
Country: United States
Purpose: Website hosting, server infrastructure, data storage, backups, network security, access logging, availability monitoring, and technical support.
Third parties
Name: Google LLC
Country: United States
Purpose: Tag management, website security and automated-abuse prevention through reCAPTCHA, delivery of web fonts, display of embedded maps, consent-controlled analytics or measurement, and related technical support.
Data: IP addresses, browser and device information, page URLs, referring pages, timestamps, cookie or online identifiers, website interactions, reCAPTCHA interaction and security signals, approximate location information, and consent status.
Name: Microsoft Corporation
Country: United States
Purpose: Advertising delivery, conversion measurement, campaign attribution, audience measurement, remarketing, fraud prevention, and advertising-platform security.
Data: IP addresses, browser and device information, page URLs, referring pages, timestamps, website interaction and conversion events, cookie and online identifiers, Microsoft click identifiers such as msclkid, consent status, and approximate location derived from network information.
Name: Meta Platforms, Inc.
Country: United States
Purpose: Advertising delivery, conversion measurement, campaign attribution, audience measurement, remarketing, analytics, fraud prevention, and advertising-platform security.
Data: IP addresses, browser and device information, page URLs, referring pages, timestamps, website interaction and conversion events, Meta Pixel identifiers, cookie and online identifiers, consent status, and information associated with a Facebook or Instagram account where recognized by Meta.
Name: Meta Platforms Ireland Limited
Country: Ireland
Purpose: Advertising delivery, conversion measurement, campaign attribution, audience measurement, remarketing, analytics, and advertising-platform security for European-region visitors.
Data: IP addresses, browser and device information, page URLs, referring pages, timestamps, website interaction and conversion events, Meta Pixel identifiers, cookie and online identifiers, consent status, and information associated with a Facebook or Instagram account where recognized by Meta.
Name: Stripe, LLC
Country: United States
Purpose: Payment processing, Stripe-hosted checkout, transaction authorization, fraud prevention, payment security, receipt generation, refunds, disputes, chargebacks, and related customer support.
Data: Names, email addresses, billing and shipping addresses where provided, IP addresses, browser and device information, transaction and order details, payment amounts, payment status, online identifiers, and payment-method information entered directly into Stripe’s hosted payment system. TierFive does not receive or store full payment-card numbers or card security codes through this integration.
Name: Mailgun Technologies, Inc. (a Sinch company)
Country: United States
Purpose: Transmission and delivery of website-generated email, contact-form notifications, quote requests, support communications, delivery-status reporting, spam filtering, and email-system security.
Data: Names, email addresses, company information, telephone numbers, form-submission content, message content, email headers, IP addresses, timestamps, delivery and bounce information, and attachments where submitted.
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
TierFive Solutions Group, Inc.
7582 Las Vegas Blvd. S. Suite 399 Las Vegas NV 89123
United States
Website: https://tierfive.com
Email: contact@ex.comtierfive.com
Phone number: 8002151743