The 2020 pandemic has forever changed the way companies interact with their customers. LobbyCenteral by TierFive has been updated with new no-contact features to help keep your customers and staff safe and comply with social distancing laws on top of our existing feature set that allows you to ensure compliance, improve security, comprehensive analytics, and provide a convenient and safe as the possible visitor experience.
New No-Contact Lobby Management Features
Allow quick and easy no-contact mobile check-in using ExpressLobby. Customers scan a QR code or enter a location code to check-in. The customer waits outside or in their vehicle until they receive a notification text to enter the building. This helps limit the number of visitors in your building and keeps you in compliance.
True online appointment scheduling is now available with LobbyManager. You can define your availability in days or hourly blocks and customers can book an appointment online selecting a time and date of their choosing. On the day of the appointment, the customer can check-in with ExpressLobby.
Give your call center some relief from the increased customer service load by using our Callback Queue. Customers can fill out a short web form to request a call from an employee, eliminating frustrating hold times, and improving overall customer experience. No more long call times waiting on hold!
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Modernize Your Welcome Experience with LobbyCenteral by TierFive
LobbyCentral is quick to set up and easy to manage. It can help you meet your compliance goals, audit employee performance, and ensure the best possible visitor experience.
Sign-in sheets reveal too much information and take-a-number tickets don’t tell employees why a customer is there. LobbyCentral securely captures the customer’s name, time in, visit reason, and other custom fields that are only visible to authorized employees.
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